What are the Internet traffic management practices (ITMPs)?

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Our service provider Bell is continually investing in our networks to keep up with the growing demands of our customers’ communications needs in order to provide the best experience possible. In certain circumstances, Bell may need to manage speeds or other aspects of our networks. This ITMP notice describes such measures.

Cybersecurity blocking

To protect the integrity and security of our networks, we take various cybersecurity measures to block Internet traffic for the purpose of protecting against cyber attacks. In doing so, we comply with the CRTC’s network-level cybersecurity blocking framework, as set out in Compliance and Enforcement and Telecom Decision CRTC 2026-140.

Types of blocking and how they work

To ensure consistent protection, we apply cybersecurity blocking at the network level. This means you do not need to opt in, and you cannot opt out.

This blocking is done exclusively to protect against cyber attacks (for example, botnets and malware) and not for any commercial, competitive, political or other non security purpose.

Depending on the situation, we may use several different types of blocking, such as port blocking, blocking forged source addresses, and blocking or slowing down of traffic based on traffic volume anomalies such as in the case of a suspected denial-of-service attack. We may rely on third-party providers to support our blocking, and these providers may be located outside of Canada.

We periodically review our blocking systems to verify that they work as intended. We collect, use and disclose personal information in accordance with our privacy policy.

Protect yourself against cyber attacks

Cybersecurity blocking aims to provide a safer Internet service, but it is not a replacement for user-level protections. It is important that you secure your own devices and Internet connection against cyber threats, such as by installing and updating antivirus software, performing regular software updates, managing a firewall, using strong passwords, enabling multifactor authentication, and securing your wireless connection.

Filing a complaint or reporting a false-positive

If you believe your Internet traffic was blocked in error, have concerns about overblocking, or wish to file a complaint about our cybersecurity blocking, you can email blocking.complaints@bell.ca.

Please note that a variety of factors outside of our control may affect your Internet traffic, including your antivirus or firewall software, your home Wi-Fi connectivity, technical issues with the website you are trying to reach, or the network blocking practices of another Internet service provider (ISP) in the communication path between you and the website, service or other destination you are trying to access.

To help us investigate your complaint, please provide the exact date and time of the issue, together with a brief description of what you experienced, including an exact description of what you believe was blocked in error and why you believe our cybersecurity blocking may have caused the issue.

We will review the reported issue and take corrective action if required. We may provide a response to your complaint as needed. Complaints will be resolved within five business days.